Aktivita
Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

14,95 €
Na sklade

The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works.

It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.


Podrobnosti

Autor Bruce Patton
Douglas Stone
Sheila Heen
Vydavateľ Penguin Books Ltd
Jazyk anglický
VäzbaPaperback / softback
Počet strán352
Formát197 x 130 x 22
Hmotnosť248
EAN9780670921348
Rok vydania2011
Edícia Ekonomika, manažment, motivácia

Autor

Bruce Patton

Douglas Stone

Sheila Heen

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